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How Taxi Services in San Mateo have Adapted During COVID-19

The yellow cab industry is a fine example of an industry that depends heavily on hospitality, tourism, and the general movement of people. Since customers are staying home, transportation companies are suffering losses. However, now, providers have changed their business model and provide additional services for an improved customer experience.

1. Vehicle Modification

For ensuring safety not just for the customers but also for the drivers, cab companies supply the drivers with high-quality protective equipment. Some of the products used include the following:

A protective screen is fixed behind the driver and front passenger’s seat. These screens are made of plastic and are designed to be durable and affordable.

Driver screens are also being used extensively – they are a good reflection on how cab companies are keeping their passengers and drivers safe by taking all precautions.

Read also: Getting Around in San Mateo

2. Social Distancing in All Call Centers

A lot of taxi services in San Mateo now use reduced staff and this will continue as long as global restrictions are in place. Some also use automation to keep their call center going, making sure their employees remain healthy and safe at home. Using an automated system means lesser employees in the call center while at the same time offering great service to the customers, making sure all trips are booked and all calls answered.

3. No Waiting

Since most cab providers understand that waiting can be risky during these times, they make sure customers are picked up on time. There is no need to wait outside for the cab to arrive.

4. Easy Online Booking from Home

There is no longer the need to hail a cab as most cab providers in California now offer the facility of online booking wherein you can log onto their website and book the date and time for when you need the cab. The taxi is booked from the comfort of your home or office in just a few clicks. Moreover, some even offer the facility of making the payment online to avoid any form of contact.

5. Sanitized Cars

All vehicles are properly sanitized frequently throughout the day to ensure there is no risk of contamination. There are proper stations set up by cab providers where drivers can park their cars and sanitize the outside and inside of their vehicle.


Read also: Things to Consider While Booking a Van for the Elderly in San Mateo


6. Wheelchair Transport

As people with disabilities and senior citizens are the most affected by the pandemic, many cab providers are ensuring that they provide a fleet of properly sanitized wheelchair accessible vans for those with special needs. By offering such facilities and services, many taxi companies are adapting and finding ways to stay functional. By working collaboratively, the taxi industry has continued to deliver quality service to its customers. However, before choosing a taxi service in San Mateo make sure they are following all required protocols related to sanitization as well as safety. A little research on the internet can help you find the best provider.

  • Jan 27, 2021
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