AI Agent vs. Chatbot — What's the Difference?
When one thinks of an automated customer service platform, for instance, the first application that would come to mind would be a chatbot. These are programs that allow users to communicate using either speech or text in any form of human exchange. While you may have actively visited a website seeking assistance or reaching out to a business on social media, you have possibly come across an SMS Agent. They greet you, ask for your issue, and guide you through simple tasks
- Oct 09, 2024
