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What is chatter (salesforce chatter)

Every organization need an application that would keep all the employees of that organization on the same level. This means communication has to be transparent with thin the organization. Once the communications smooth, the business operations would be faster, and productivity will increase.

Salesforce has come with the application that would solve all the communication problems that happen within the organization. This is known as salesforce chatter. In the chatter, you can talk to your co salesforce co-workers, so that you and the other employees are always on the same page


There was a company in the United States, which lost more than millions since they did not have clear communication within the organization. The invoice was created of 2 million dollars, but the accountant paid the vendor 5 million dollars.

Now the company was in total shock when this happened. The reason being, the account thought it was a payment that was for the other client which has the amount of 5 million dollars due. This infusion caused the company a lot of time and money.

How to use chatter

Now, in most basic form, this salesforce chatter was developed from an enterprise social network. With the coming of this feature, productivity was increased, less time was spent in meetings, job satisfaction improved and customer engagement increase. Chatter has a very easy learning curve. You won’t need any technical background, to work with its features.

1. Start by learning the motive of the application

First thing you need to do, is undemand the mechanism on why this application was made. Meaning if you are planning it implement this feature. then you should know how chatter will improve the business of the organization. Will this help to increase team productivity? Will this feature, help keep your daily operations running smooth?

2. Keep your profile smooth

All these enterprise tools help connect with one and another. So how will a team leader know that you are the best for the job. Usually a well-framed profile does the trick. So, a team the team leader will think that you are worth their time.

You need to realize that your profile on salesforce chatter, is the business card on the virtual world. It's only by watching your profile that people will be interested in you. in addition, upload a recent photo yourself along with your educational background and skills that you have.

2. Stop pressuring yourself

Don’t think people will hate you, as soon as you be on chatter. Take a look around and explore the network. In this way, you will see how other people are managing their profile. Now IT professionals recommends that you search based on your expertise. For instance, if you are good in the cloud. Then try a connection with people who are good in cloud development. Use the salesforce global search to connect with people all around the world.

3. Feed control

Just like Facebook feed, you need to take control of the feed that appears on chatter. Professionals who provide salesforce consulting services believe that feed control is one of the most important things in chatter. This because the feed ins aimed of people you follow, the groups you join and what you share.

4. Contribution

Now, most of the professionals who provide salesforce consulting services believe the key toa successful chatter is to experience it. people are scared to post on social media since they are scared of the feedback. The key is not to overthink, but to post it. Appreciate the constructive criticism that will come in your away.

To create a mix of your post. Post a picture, update on wherever you are working on currently. When they see that you are posting some regular activities, then that would mean that you're taking an interest in the platform. When you start answering the questions of others, then that would mean you are helping others. This would gain a lot of traffic on your profile.

5. Don’t ask questions which are present before

When you are about to ask a question on the platform. Take some time off and see whether the questions have been answered already. If yes, then posting the question again seems like a no brainer. so, doing a little bit of research on your side, before asking the question will save you a lot of time

6.No great chatter posts

People will say that you need to create a perfect chatter post, to make people look at your profile. In reality, this is not true. There is no such thing as a perfect post. yes, people love to post that is too the point and helps others to solve a problem. in chatter, there are some posts that have earned huge traffic. One of them is known as a media-rich post. such posts have equality content, alongside with original images and videos.

One a media-rich post is provided in the platform; then it is shared by multiple people, and reach more and more people. Just have a post that will have a call to action so that more people take an interest in collaborating with you

7.Group posting

Now everyone one posts to reach their most target audience. If you have developed a post on salesforce chatter, then post it inti group which is talking about it. If you post salesforce chatter, in salesforces journey builder. Then that would mean you are just posting it randomly to gain attention. This will not reflect well in your profile and people may lose intercept in you

Final words

Salesforce chatter has several advantages. With the coming of this feature, a lot of companies have skyrocketed their sales. In addition, the chatter is always updated, so you are always in for using new features. make sure you read the information above religiously, to use chatter to its full potential. Once you get to chatter; you can take team building activities to the next twelve. Since there would no client mix-up and productivity will increase


  • Mar 26, 2020
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