When Pickett Insurance Agency was started in 1949, agents used carbon paper in order to have a file copy of the insurance applications we wrote, we looked up rates from pages kept in big three ring binders and some of us used adding machines with pull down ”sha-shing” handles to add up all of the premiums being quoted. Back in those days car insurance was not mandated by the State and only about half the people driving in Washington carried it. A big debate arose in the insurance community around 1970 about whether replacement cost policies would cause people to burn down their houses in order to get brand new ones. Those were the time when dinosaurs ruled the earth – insurance companies were unresponsive to customer demands. Little did they know that the old ways of doing business were about to change dramatically!
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