BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Certification, Call Center Training, Call Center Consulting & Industry Reports.BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world{s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
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