At Matlock Electric, we understand the importance of customer service. This is why we will answer our phones with people who are trained on how to take care of customers who need us when they least expected it. We will schedule an electrical service appointment during a convenient time for our customers. Our appointment schedule is designed to accommodate our customers by equipping two hour arrival windows. A pre-arrival call will be made when the electrician is on his way out so the customer is not waiting around unexpectedly. We will also offer to send an email to the client with electrician’s picture and qualifications for added peace of mind.About Matlock ElectricWhen you hire Matlock Electric, we send out a fully trained electrician who will show up to the home in a truck stocked with thousands of parts designed for residential electrical service & repair. We call these trucks our "Warehouse on Wheels". These trucks save our clients valuable time and money versus going out to get more supplies while the job is in progress. We will complete the work and clean up good as or better than before. Once the electrical work is complete we will walk the customer through the work completed and collect payment. Our clients can choose to pay by cash, check, credit card, or consumer financing and that always helps when the unexpected electrical problem comes around.  Those easy payment options also assist our clients so they can choose more options to update their electrical system for safety reasons and code standards as the home ages.Matlock Electric is dedicated to protecting the safety and well-being of you and your family (background checked, drug tested and trained). This is why our electrical company has the Technician Seal of Safety. While it is rare that employees of home service contractors are involved in crimes against homeowners, it can and does happen. It{s not something people think about until it{s too late, but anyone who might feel uncomfortable at home alone with a service electrician deserves to be safe from harm.