This is event is a GSA-approved program (Federal Government approved). Call or e-mail a representative for GSA cost.
In today’s complex business environment, you have to learn to work with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.
The first step is to become aware of the differences among people—and being willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to become a “conscious communicator.” You’ll return to work better able to build constructive and beneficial workplace relationships by learning how to analyze situations and consciously select and use productive communication strategies.
How You Will Benefit
* Build better rapport and gain the trust of your colleagues
* Discover the basic competencies critical to solid work relationships
* Develop flexibility in actions, thoughts and feelings to better handle any situation
* Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
* Influence and motivate others to first-rate performance
* Learn how to use direct and indirect messages accurately
* Build your self-esteem as you discover a new self-awareness
* Identify strengths, weaknesses and opportunities in your workplace relationships
* Understand values, beliefs, attitudes and perceptual processes
* Understand emotions and how they translate into emotional intelligence
* Master the keys to excellent communication: observe, listen, analyze, plan, communicate
What You Will Cover
Effective Workplace Relationships
* How do you build workplace relationships?
* Behaviors that support or undermine these relationships
* Assessing your relationships
Communication and Perceptions
* What is world view?
* World view, perception and workplace relationships
* Trust busters and how to fix them
* The five axioms of conscious communication
* Mirroring and rapport
Investigating Emotions and Emotional Intelligence
* Social intelligence and multiple intelligences
* Assessing your multiple intelligences
* Five domains of emotional intelligence
* Improving work relationships through emotional intelligence
Building Better Relationships with Ourselves and Others
* Perception, world view, emotional intelligence—and you
* Self-awareness, self-esteem and self-concept
* Case study to understand your styles—and how to flex them
Relationship Building
* Managing assumptions in order to build trusting relationships
* Consciously building trust at work
* Developing and showing a positive attitude
* Case studies on how to eliminate the “attitude virus”
Expressing Needs within Relationships
* Expressing needs and influencing others
* Performing an interpersonal needs inventory
* The shape and sound of assertiveness
* Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
Relational Communication
* Identifying your communication style: how you relate most often
* Sharpening verbal and nonverbal behaviors and skills
* Applying direct and indirect messages for more flexible communication
* Using feedback and questioning skills to better understand others
Relational Listening
* Listening barriers and their impact on effective workplace relationships
* A listening improvement map
* Improving listening by asking good questions
* Applying active and reflective listening skills in various situations
* Best practices for giving or seeking feedback
Addressing Relational Change and Conflict
* Practicing relational change
* Addressing conflict
* Selecting your conflict-resolution style
* Planning to resolve conflicts assertively
* Resolving conflicts with the relationship in mind
* Developing and practicing a conflict-resolution plan
CREDITS:
1.8 CEUs
