You’ll learn ...
 
 
To speak ... write ... communicate—clearly and tactfully
 
To make the skills of today´s best supervisors second nature
 
How to deal quickly and professionally with every performance problem
 
To give criticism in a way that creates positive behavior—not resentment
 
And much more!

Here´s the bottom line: To succeed in your expanding role, you´ve got to get in tune with the times ...

and keep one step ahead of the changes. That means continually updating your skills and seeking

out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on.

That´s where this intensive, hands-on workshop comes in. In just two days, you´ll get the most

up-to-the-minute information and exciting discoveries available on how to manage change, motivate,

discipline, delegate, inspire, problem solve ... all the critical skills you need to succeed as a

supervisor.

 
WORKSHOP AGENDA
Day one: 9:00 a.m. – 4:00 p.m.
 
Add leadership to your repertoire of skills
 Your leadership style: What´s good about it? What needs work?
 Firsthand advice on becoming a role model everyone looks up to
 How to give direction (not orders) so others jump into action
 Moving from the details to the big picture—a leadership must
 Serious about getting more done? It´s simple—delegate!
 Boss vs. buddy: Which are you to employees?
 What great leaders do to get people to follow
 Use the power of assertiveness to open lines of communication and get things done
 

Wear all your supervisory hats successfully
 Avoid the 5 things that can derail even experienced supervisors
 Telecommuting, job sharing, flextime: What the books WON´T tell you about managing

today´s employees
 How to communicate the benefits of technology—rather than dwell on the problems
 Close the generation gap! How to get Boomers, Gen-Xers—everyone—to work together
 Are you a leader still trapped in a boss´s mentality?
 Becoming a diversity champion—here´s where it all begins
 

Positive ways to inspire, guide and lead
 Steps to conducting performance evaluations that improve behavior and morale
 Know which buttons to push to get employees to give their ALL
 Why supervisors often fail when giving criticism
 What´s personality got to do with performance? Plenty!
 The hidden reasons behind why employees do what they do—performance problems

solved!
 Ways bosses actually discourage employees from working harder
 Discover what employees need and expect from you
 

Manage unwanted behaviors and attitudes
 Dealing appropriately with drugs, alcohol and other sticky personnel issues
 6 ways to get problem employees to change
 Stop butting heads with employees who challenge you, know everything or dominate
 Transforming "can´t do" attitudes to "can do"
 Lighting a fire under the employee who´s nice—but lazy
 The rules of managing people are changing—what you need to know and do now
 Zap negativity ... before it spreads out of control
 

Take command of the creative process
 Good-by status quo: How to make new ideas part of every employee´s job description
 Stuck on a stubborn problem? Innovative ways to find a quick solution
 Does your work environment encourage—or squelch—innovation?
 How to fit "dream space" into your employees´ workday
 How to train your brain to think in new and profitable ways
 Beyond the suggestion box—idea-generating tactics that work like magic

Day two: 9:00 a.m. – 4:00 p.m.
 
Communicate like a leader
 Business writing tips you can use now to make sure your memos and e-mail messages get

your point across
 Become aware of credibility-robbing speech habits—and eliminate them
 Deliver bad news, say "No," turn down requests—with tact
 Develop radar that instantly detects when people misunderstand you
 Listening "how-to´s" that make it easy to connect with others
 Communication traits employees look for and admire in a leader
 Ever get the feeling your feedback goes in one ear and out the other? Here´s the solution
 

Recruit, hire and develop great employees
 Money´s the secret to getting good employees to stay—WRONG!
 Interviewing strategies for avoiding bad hires that cost time and money
 Inside the exit interview: The real reasons why employees move on
 The pros and cons of making counteroffers when employees resign
 Recruiting and hiring the best—an expertise supervisors can and must develop
 

Coach employees through change and transition
 Positive ways to present change to employees—and relieve anxiety
 Your best options when employees don´t see change the way you do
 Poorly managed organizational change: Do you recognize the tell-tale clues?
 Kid-glove techniques for helping employees see opportunity—not threat—in change
 Put yourself in their shoes: 7 hard facts about how employees really feel about change
 

Essential supervisory tools to master now
 How to define and organize priorities and accomplish more than ever
 What to do to detect—and stop—employees who are fooling around on the Web and with

e-mail
 Self-management habits the most successful supervisors practice daily
 Maximizing the Internet ... a supervisor´s best friend
 Managing deadlines, time, projects and priorities: Why make it harder than it has to be?
 

Plan your professional future
 Smart tips for attracting the favorable attention from higher-ups that you deserve
 What drives today´s most successful supervisors? The answers revealed
 Questions to ask yourself to put your job ... your career ... your future into focus
 Got the "blahs"? How to get—and stay—motivated on the road to supervisory success